FREE SHIPPING- On all U.S. orders over $75! *Shipping is taking longer than usual due to delays within USPS*

FAQ

PRESS ON NAILS

Where is my package?

 All sets, with the exception of ready to ship sets, are made to order solely by Maya. Standard processing time is 10-15 business days. Depending on order volume, turnaround time can be faster or slower. When your order is shipped, you will receive an email with your package's tracking information. If you place an order at a time of high volume and it is expected there may be delays, you will receive an email from info@sculptedbymaya.com. Otherwise, your order will surely be shipped and you will be notified of shipping within 15 business days of your order date.

 

How do I know the size I need?

You can refer to our Size Guide or take the guess work out of measuring and purchase our Sizing Kit to ensure the perfect fit. You can also watch the video tutorial here.

 

What nail glue do you recommend?

Your choice of nail glue can vary based on your personal desires for nail wear. For a stronger and longer hold, a professional nail glue like KDS Nail Glue or IBD 5 Second Nail Glue is recommended. Kiss Maximum Speed nail glue has a great retention time as well. For irregular shaped nails, a silicon based nail glue would provide the most comfortable adherence.

 

How long do the nails stay on?

Wear time depends on how well you prep your natural nails before application, how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for a few days or even a few hours if you're wearing them for a special occasion. With nail glue, for about 1 to 3 weeks. We include detailed instructions with every order, there is also a tutorial on our Instagram.

 

I'm worried that my nails are going to pop off. Any tips on how I can avoid this?

Make sure to follow our Nail Prep instructions included with your order or watch the tutorial on our Instagram. Proper application is the KEY to long wear.

Choose the right size nails! If the nail doesn't fit don't force it, a nail that's too small will pop off easily. Size up, and if it's too big you can always file down the sides.

Make sure you are not applying the nail to your cuticle, this will create lifting.

You can apply a dehydrator and primer for better adhesion.

 

Are the nails reusable?

Yes. The use of nail tabs will make the nails reusable.

For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears. You can find a video tutorial on Instagram TV @sculptedbymaya

 

Can you replace a lost nail? 

Yes. Click here to order your replacement nail.

 

What if the nails I purchased don't fit?

Due to the handmade nature of our product we are not held responsible if the wrong size is ordered. We have sizing sample packs available and a size guide to help you can find the perfect fit. 

If the size is off on a nail or two I suggest purchasing our Replacement nail option.

 

Are the nails strong?

Yes, our nails are painted with a layer of builder gel and at least 4 coats of gel polish. If you'd like even more strength we can always add a thin layer of acrylic for an additional charge. See our add on menu to add this to your nail sets.

 

Do you offer custom designs?

We do! If you have a concept in mind or would like us to recreate something you saw, just fill out our contact form so we can come up with a design. 

  

Can I make changes to a design?

Yes, all sets are made to order and may be customized to your liking. If you prefer a different color, matte or glossy finish, shorter length or small design changes simply make a request in the notes section of your order. For bigger changes that include adding on more or changing crystals please contact us first to approve changes or to receive an invoice to make a custom order. 

 

How many nails come in each set?

All pre sized sets come with 10 reusable nails. 'All Size' sets come with 20 nails, two in each size.

 

What comes with my nails?

All nail orders come with your choice of application kit as well as application and removal instructions.

GENERAL

How long will it take to ship my order? *Please note that this turnaround is for creation time/ when we ship your order after it’s been made. Not how long it'll take for delivery.

Press On Nails: Processing times range from 10-15 business days, but can increase during times of high order volume.
All of our nails are handcrafted solely by Maya, the process takes a lot of time and love and your patience is greatly appreciated.
Sizing Kits, Tools/Accessories, Ready to Ship Sets, Replacement Nails*: 3-5 Business Days.

 

We truly appreciate your business and thank you for your patience as we make our way to your order.

*For orders that consist SOLELY of sizing kits, tools, accessories, or 2-3 replacement nails. Orders with these items that also include a full set of nails will take 10-15 business days.

 

Do you ship internationally?

Yes. We ship worldwide, with limitations to certain countries. 

 

Do you offer Rush Shipping?

Not currently, but this option will be available in the future.

 

My package was sent back to you, can you resend it?

Yes of course. Simply contact us to make sure we have received it then pay the re-shipping fee so we can send it back out.

 

My package was marked as Delivered by USPS but I didn’t receive it.  (Also read below for lost or missing packages)

Once a package has been picked up by USPS and the tracking number associated to the order has been updated, Sculpted by Maya hands over any and all accountability for shipping, transit and delivery.  Sculpted by Maya assumes no responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders.

If your order was marked as “delivered” by USPS and it’s missing; check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office. You may also file a claim directly with USPS at

http://www.usps.com/help/claims.htm

  

Do you accept cancellations, returns or exchanges?

We gladly accept cancellations within 24 hours of purchase. After the 24 hours ALL SALES ARE FINAL and you agree to wait the time it takes to create your order.  
Also due to the nature of our custom handmade products we do not accept returns or make any exchanges (except in the case of products delivered in defective or damaged state.  If so, email info@sculptedbymaya.com and include an image of the defective or damaged product).
**Please read all information listed under the item description before ordering. Be aware of our creation time and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.
Also, double check shipping information before checking out. If there’s an apartment, suite or unit number make sure you enter it to avoid a Return To Sender issue.